Raig Auto Intelligence
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Frequently asked questions (FAQ)

GENERAL

  • In general, what is CHEQWRITER?

    CHEQWRITER is software that automates cheque printing. It also supports features that automates ledger balance and bank reconciliation.

  • Can CHEQWRITER be integrated with another accounting system's database?

    CHEQWRITER is a stand-alone system and it cannot be integrated with any other accounting software’s database.

  • Does CHEQWRITER cater for multiple users?

    CHEQWRITER can be installed in as many PC’s or utilized by multiple users as preferred, but it only can be utilized by a single user at a time only. (one dongle is dedicate for one CHEQWRITER software)

  • What is the dongle for?

    The dongle is a security tool, which ensures that CHEQWRITER is utilized by only authorized personnel. ( please ensure the safekeeping of the dongle at all times)

  • When I run CHEQWRITER my computer's resolution changes. How can I fix this and ensure that it does not occur again?

    Resolution changes temporary whilst running CHEQWRITER. Upon exiting CHEQWRITER, the PC’s resolution restores back to its default.

  • Every time when we reboot CHEQWRITER, current date is changing automatically. Why is this so?

    The CMOS battery on our motherboard is faulty. You will have to replace it. Or else you will have to set the date manually each time to current date.

INSTALLATION

  • How do I install CHEQWRITER?

    1. Insert CHEQWRITER CD into the CD-ROM.
    2. Installation wizard appears on screen (plug & play)
    3. Installation wizard will guide user towards a successful CHEQWRITER installation.
    *Note: If installation does not start automatically, then follow the steps below:
    1. Run CD Drive (D: or E: drive)
    2. Run SETUP
    3. Installation Wizard
    4. Install CHEQWRITER

  • I am installing CHEQWRITER into my PC when suddenly it is interrupted by a power-failure or PC jam? What do I do?

    Restart your PC and reinstall CHEQWRITER

  • I have completed installation of CHEQWRITER 0 into my PC. When I run CHEQWRITER, the error ‘Automation Error' appears. The moment I press ‘OK', CHEQWRITER exits by itself. How do I proceed?

    For some Microsoft Windows 98 operating system, this problem occurs due to IE setup. To overcome this problem, you will have to follow the steps below:
    1. Insert the CHEQWRITER CD into the CD-ROM
    2. My Computer Right Click E: Drive Choose ‘Explore’
    3. You will see 2 folders; which are: IE5Setup & UpDates
    4. IE5Setup Setup Install
    5. UpDates Setup Install
    Upon these installations, you should be able to use CHEQWRITER as you normally would.

USER ACCOUNT SETUP

  • I can't edit details of my main company. Why is this so?

    Details of main company are not allowed to be edited or deleted as it serves as the anchor for your CHEQWRITER.

  • What are the details required for User Account Setup?

    Details required are:
    1. Username & Password.
    2. Master Company Details – Company Name & Address
    3. Company Details – Details of other companies
    4. Bank Information Details – Bank Name, Branch & Account Number for each company

  • Say I have already added 2 companies at ‘User Account Setup'. How can I add additional companies?

    You can do so by accessing ‘Add Company’ at ‘Standard Features’.

  • Username & Password – Are they case-sensitive?

    Username is case-free; meaning it can be keyed in lowercase or uppercase regardless of how you have registered it as. Password is case-sensitive; meaning it can only be keyed in as how it is registered. If it is registered in lowercase, then it will have to be keyed in lowercase or vice versa.

  • Is space allowed in username and password?

    Space is a character, and yes, it can be used as part of your username and password setup.

  • Is space allowed in username and password?

    Space is a character, and yes, it can be used as part of your username and password setup. However, to be safe avoid space.

PRINT CHEQUES ONLY

  • What is the function of this feature?

    This feature allows cheques printing, but it does not capture details of the printed cheques into CHEQWRITER ‘s database.

  • Does this feature allow bulk printing?

    Only single print is allowed.

  • I sometimes issue post-dated cheques. Will this feature allow me to do so?

    CHEQWRITER gives you the flexibility to change the date.

  • Can I print my cheques without date and/or payee name?

    Yes, you may do so, but you must enter the amount in numbers.

  • Do I need to complete the cheque printing before entering details for the next cheque?

    No, you can continue entering details for the next cheque whilst the preceding cheques are being printed.

STANDARD FEATURE (HOME)

  • Why aren't the links in working order? (Text in black)

    The upper area serves only as a wallpaper of this page. Click select company to access links.

  • Is there any way for me to update my current CHEQWRITER online?

    You can update your current version at ‘Online Update’ by clicking on it. All upgrades will then be downloaded automatically.

  • What is ‘Archive' for?

    The ‘Archive’ feature is used to either backup or restore the CHEQWRITER’s database. Backup – Allows user to backup current working database into another location in the PC. Restore – Allows user to restore stored CHEQWRITER database into the CHEQWRITER system. It is advised that you backup your database frequently to avoid losing information when your computer malfunctions.

PRINT CHEQUES

  • What is the function of this feature?

    This feature allows user to print cheques, single or bulk, and captures the cheques’ details into the CHEQWRITER database.

  • I have made a mistake in my entries, can I edit these entries?

    Yes, you can.

  • I want to edit details of saved cheques? How do I do this?

    To edit details of saved cheques, click on ‘View Saved Cheques’. Select an entry (by the arrow key) and click ‘EDIT’. Proceed by editing and ‘SAVE” changes made.

  • How do I print cheques in bulk?

    Follow the steps below:
    1. Click on view saved cheques.
    2. Check all ‘PRINT’ checkbox for all cheques that you want to print.
    3. Insert your cheques in order.
    4. Your cheques will be printed in the order you have set.

  • I want to print my cheques according to a particular column sorted. Say, I want to print my cheques according to the ‘Payee' name, sorted in ascending manner. How do I do that?

    Single click on a particular column (E.g. Payee) Data will be sorted in either ascending or descending manner. Follow the steps shown in (4) to complete your printing.

  • Can I reprint previously issued cheques?

    Select "show all printed cheque" and select the cheque(s) or Payment Voucher(s) to be re-printed.

MANUAL CHEQUES

  • What is the function of this feature?

    This feature allows user to key in details of cheques issued not using CHEQWRITER ex. Initial your cheque.

  • How do I edit saved manual cheques?

    You are not allowed to edit any manually issued cheques. You may proceed by cancelling this entry in cancelled cheques option and then enter correct entry in manually issued cheque.

DEPOSIT CHEQUES

  • What is the function of this feature?

    This feature allows user to key in details of incoming cheques; cheques received into your company account.

  • How do I edit saved deposit cheques?

    Editing of deposit cheques can be done in Ledger Balance and Bank Reconciliation. To edit, double- click on a deposit cheque entry. Then select ‘EDIT’ to make amendments and click save. These entries are required for your Bank Reconciliation and Ledger Balance.

REPORT

  • What is the function of this feature?

    This feature allows users to print reports for the following:
    1. Printed Cheques
    2. Manual Cheques
    3. Deposit Cheques
    4. Cancelled Outgoing Cheques
    5. Cancelled Incoming Cheques

  • How can I print reports according to a particular sorted column?

    To print according to a particular sorted column, you will have to click on a desired column, either:
    1. Date
    2. Payee
    3. Payer
    4. Cheque Number
    5. Amount
    Selected column will then sort automatically, either ascending or descending. Proceed by pressing ‘PRINT’ to print report.

  • I want to print my report in MS Word (.doc) format? How can this be done?

    The ‘Report’ feature allows users not only to print reports in Acrobat Adobe format only, but it also permits printing in the following formats:
    1. MS Word (.doc)
    2. MS Excel (97-2000, 97-2000 Data Only)
    3. HTML (3.2, 4.0)
    4. Crystal Report (.rpt)
    5. ODBC
    6. Record Style
    7. Rich Text Format
    8. Separated Values (CSV)
    9. Tab Separated
    10. Text (.txt )
    11. XML
    To print in other formats, you will have to select ‘PRINT’ as normal. The default format, Adobe (.pdf) appears. At the leftmost corner in the Adobe file, you will see a ‘ BOOK ‘ icon, which is the ‘Export Icon’. Click on this icon and you will be prompted with a dialog box, requesting for file name, format type and path.

  • Can I customize my report's font type?

    You cannot customize the default report’s font, but if you prefer different font type, export report to a different format and do amendment accordingly.

LEDGER BALANCE

  • What is the function of this feature?

    It provides the cash flow situation of the company at once.

  • First entry for the ‘Opening Balance' is done manually. What about subsequent entries?

    Subsequent entries are automatically tabulated.

  • I want to add other entries such as bank charges and TT? How do I do this?

    You can enter details of TT and bank charges at the Ledger Balance Checklist.

BANK RECONCILIATION

  • What is the functionality of this feature?

    It’s a feature that reconciles your bank statement with your Ledger Balance.

  • First entry for the ‘Opening Balance' is done manually. What about subsequent entries?

    Subsequent entries are tabulated automatically.

  • I want to add other entries such as bank charges and TT? How do I do this?

    You can do so at the Bank Reconciliation’s Checklist.

MANAGE LIST

  • What is the functionality of this feature?

    This feature allows users to manage cached entries. User is allowed to delete entry(s), when not required.



Contact Us

  • Unit 804 606, Level 8, Block A,
  • Kelana Business Centre,
  • 47301 Petaling Jaya,
  • Selangor D.E, Malaysia.

t: +6(03)7804.1412 e: wecare@raigtech.com
Copyright 2014, Raig Technologies (M) SDN. BHD.